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 Return Policy

  • Product must be in new, saleable condition and in its original packaging. No credit will be issued for product purchased over 60 days from the original invoice date.
  • Saleable condition is defined as a product that is unused and the original packaging is unopened. However, in the event the product is unused yet the packaging requires replacement, a 15% restocking fee will apply. In both cases, salability of returned items will be determined by NYOrtho. 
  • A proof of purchase with NYOrtho issued invoice number is required for product return approval.
  • Credit will be issued based on the invoice amount for the value of the product only. 
  • A Return Material Authorization (RMA) must be obtained before product can be returned. Contact Customer Services at 800.699.2358.
  • The customer is responsible for shipping products back, freight prepaid, to NYOrtho, 63 Flushing Ave., Building #280 – 7th Floor, Brooklyn, NY 11205. Any product returned and damaged during shipping will not be accepted. In such an event, it is the customer’s responsibility to file a claim with courier for damages incurred during shipping.
  • Notification of shortages or incorrect shipment must be made within 30 days of receipt of goods.
  • Return request for product that has undergone a design change will be subject to review prior to approval.
  • Product that has come in contact with a patient or resident may not be returned due to infection control regulations.
  • Contact NYOrtho Customer Service regarding an unsatisfactory or defective product for refund or replacement information. Do not return a product without obtaining a RMA.